Reviews Of East County Pre-Owned Superstore

Responded quickly shortly after I contacted them. Good follow up.

I went to East County Pre-Owned Superstore to test drive a 2015 RAV4 LE AWD. From the moment I reached out to them, their level of customer service was top notch. Sam made sure our appointment was confirmed through calendar invite and followed up with me the morning of to confirm. Upon arrival, he introduced me to our Salesman, Juan who was absolutely amazing. Very personable and knowledgeable about the car I was interested in. The only reasons I did not purchase the RAV4 on the spot is 1. I didn't want silver, I really only wanted black or white and silver was all they had for the years I was looking for. 2. The price was more expensive than a newer car with less mileage on it that I was scheduled to view later on that afternoon. With that being said, Juan was extremely understanding with my decision to check out the other car and all he wanted was for me to make the best choice for me. He did ask me at what price it would need to be for me to buy on the spot, so that tells me there was room for negotiation which I appreciated. At the end of the day, I really just don't like silver cars. If they had black or white at a more competitive price, I would've bought on the spot. Although I did not purchase, the level of customer service and feelings that this company truly cares about your needs makes me want to recommend them to anyone in their car search! Thank you Juan and Sam!

I came here to look at cars and I wasn’t disappointed. The only thing about the car is at this dealership is that they’re not as clean as going to a franchised dealership. I was happy with the help that I received from J Junior And it was my first time at a car dealership looking around and I had a good experience. I did not end up buying a car here but I might have if I really saw one that I like because I felt comfortable with the service I was receiving. Only thing that was interesting was that they assume that my dad was buying the car versus me and that insulted me a little. Overall this dealership had a large variety of options so I can’t complain.

Juan was extremely helpful today! We told him what we were looking for in an SUV and he made sure he found it! All the staff was awesome! I would definitely recommend and buy from East County Superstore again!